Meet our Team


Charis Santillie

Business Manager

Charis met her husband, Dr. Don, while attending the University of Puget Sound, where she graduated cum laude with a Bachelor of Arts in Business. Charis’ involvement at a young age in her family’s business catalyzed her entrepreneurial spirit. While Dr. Don was in dental school, she started her own marketing business and later helped him start his orthodontic practice.

“I am so proud of my husband for making such a difference in people’s lives. He is an exceptional orthodontist with a huge heart and an amazing sense of humor – he makes me laugh every day!”

Charis loves spending time at home with Dr. Don and their Papillon, Heidi. She also enjoys taking Dr. Don on adventures around the world.

Carol Eaton

Office Ambassador

Carol has worked in the orthodontic profession for over 40 years; bringing a wealth of knowledge to our team! She has seen major changes in patient care and technologies, and is thrilled to be part of a practice that continues to implement these advancements. In addition to working in our office, Carol is a respected international speaker and orthodontic consultant.

“Getting orthodontic treatment with Dr. Don is the best of both worlds: advanced, high-tech mechanics in an environment of motivational fun!”

A third generation Californian, Carol was born and raised in the central valley and now lives in the North Bay with her husband, Randy, and chocolate lab, Java. Carol enjoys travel, reading, and trying out new restaurants and wineries.

Leadership Team


Kayla Mendez

Business Coordinator

Kayla was born and raised in Novato. She graduated from San Marin High School and attended Boston Reed College, where she received her certificate as a Medical Assistant. Kayla has been in the medical field since 2012 and is fluent in Spanish.

“The best thing about work is seeing our patients get their confidence back due to Dr. Don’s amazing practice. I really enjoy the team I work with; everyone strives for great customer service while building strong relationships. The positive energy that flows through our office is what makes this a special place.”

Kayla stays busy outside of the office spending time with her family and her young twin girls. She also enjoys outdoor activities and traveling to experience new places.

Olga Poole, RDA

Clinical Coordinator

Olga became a Registered Dental Assistant in 2008 after attending the College of Marin. She has a Bachelor’s of Arts degree in Physical Education from Bogota, Colombia and is fluent in Spanish.

“I love that every day I get to help children and adults feel good about themselves and their smiles. Our office has such a wonderful atmosphere; it is positive and upbeat. We all have a good time together, while helping each other so that our patients receive the best care possible.”

Olga has been a swimming instructor for more than twenty years. She loves to swim and bike with her family. She has two children and a stepdaughter. Her husband, Glen, is a local tour guide and they attend Grace Church of Marin.

Karen Hosking, RDA

Lab, Comm, Purchasing Coordinator

Karen joined Dr. Don’s team in 2005, just 1 year after it opened!

“Overall, it is my goal to provide outstanding customer service with a smile! I really love watching our young patients grow up while helping to improve their confidence and smiles. I am truly grateful to work with such professional and excellent staff and a dedicated doctor from whom I learn so much!”

Karen grew up in Novato and has 3 kids. Her son, Christopher, works with her husband Bill. Her twin daughters attended UC Davis; Melissa is entering the field of marketing and Megan (aspiring future orthodontist) works at our office periodically throughout the year. Karen loves exploring different states while camping with her family. Her Pomeranian, Cody, and 5 chickens also provide daily entertainment!

Team


Rebecca Reinhard, RDA

Orthodontic Assistant / Asst. Marketing Coordinator

Rebecca grew up in Novato and graduated from Novato High School. She attended Santa Rosa Junior College and became a Registered Dental Assistant at the College of Marin. “My favorite part about working with Dr. Don and his team is that they are so caring and confident. The warm office atmosphere makes you feel immediately welcomed and comfortable. Dr. Don is intelligent and witty, and I enjoy watching him and the team interact.”   Rebecca currently lives in Petaluma, and in her free time enjoys hiking, bike riding, yoga and cooking.

Tiffany Bojorquez

Patient Services / Asst. Marketing Coordinator

Tiffany was raised in Novato and graduated from San Marin High. She recently moved back to Marin from Fresno to be closer to her family and friends. Tiffany has worked in customer service for nearly ten years and truly enjoys making sure people have the best experience they can possibly have during their visit. Outside fo the office she enjoys spending time with her daughter Bella and their cats, Salt and Pepper.

“My favorite part about working here is knowing that our patients really appreciate our support; as one patient said ‘You guys are the best cheerleaders!’.”

Megan Hosking

Sterilization & Records Technician

Megan is currently attending the University of California, Davis for her Bachelor of Science degree in Biology. An aspiring orthodontist, she works at our office during her school breaks. Part of the team since 2014, she has gained knowledge and experience in the field she’s come to love.

“Working with patients and helping make their visit enjoyable is my main priority! This team feels like family to me and I am so lucky to be able to work with the best patients, the best doctor, and the best staff!”

In her spare time, she enjoys spending time with her family and reading.