Announcement

We look forward to seeing you! Our office has resumed patient care and has updated COVID-19 policies to keep everyone safe.
Find out more about our updated COVID-19 policies. All patients and guests must complete a wellness questionnaire before the appointment.
Click here or text us for the form.
New patients can text 415-878-0240 to schedule a FREE virtual consultation.

Review

Wilson & Kim Orthodontics
Reviewed from Google

5 out of 5 stars

DN B
DN B

5 out of 5 stars

posted 5 days ago

Wonderful staff. All employees, including Don Wilson, are kind and friendly and you never feel rushed or that you are being a hassle if you have lots of questions regarding the procedure, the process, or simply the form you are filing out. I always feel relaxed and confident in the decisions we make together as we think through my children’s dental future.

Lisa Lesser
Lisa Lesser

5 out of 5 stars

posted 1 month ago

My family is so happy we chose them as our orthodontist. They’ve done an amazing job physically with the teeth and really meet the emotional needs of my ‘sensitive’ child. Every time we walk out of there, she comes out and says how much she liked talking to them. They’ve been so great and I highly recommend them. Their entire staff goes above and beyond to create a good environment. They are great with responding to emergency appts and communicate well with both me and my child.

Jennifer Emery
Jennifer Emery

5 out of 5 stars

posted 3 weeks ago

My daughter has had the best care with Dr Wilson, Dr Kim and their entire staff. They have supported her through 2 sets of braces, retainers, a bike accident (involving her teeth of course), wisdom teeth removal and more. They have guided, coached and cared for her like family for more than half her life thus far. She enjoys her checkups especially Dr Don with his fun personality, always a huge smile when he see’s her, ready with a hug if you need one and lots of high fives for a job well done.
Above all, they support many families and kids in our community that would have never had the chance for a beautiful smile without them.

Katy Leonard
Katy Leonard

5 out of 5 stars

posted 1 month ago

Wilson and Kim is wonderful! Each visit is thorough and efficient. They do not push for othondontia until the timing is right for the child. We have always had an excellent experience.

Shahrzad Sharif
Shahrzad Sharif

5 out of 5 stars

posted 1 month ago

I interviewed several orthodontists in Novato, and I am utterly pleased with the level of expertise & support we have consistently received from doctors Wilson and Kim over the past year. Super friendly staff, extremely knowledgeable, patient & pleasant doctors, and we’re always treated as if we’re celebrities in their practice! 😊 I wholeheartedly recommend doctors Wilson & Kim for top of the line orthodontic care.

Your Right to Privacy

Information for Patients Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect 01/01/11, and will remain in effect until we replace it.

We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request.

Effective Date of This Notice: April 14, 2003 Revised: January 1, 2011

Permitted Uses and Disclosures

We use and disclose health information about you for treatment, payment, and healthcare operations. For example:

Treatment: We may use or disclose your health information to a physician or other healthcare provider providing treatment to you. Example: During the course of your treatment, the doctor determines a need to consult with another specialist in the area. The doctor will share the information with such specialist and obtain input.

Payment: We may use and disclose your health information to obtain payment for services we provide to you. Example: The health insurance company requests information from us regarding medical care given. We will provide information to them about you and the care given.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities. Example: We will share information about you with such insurers or other business associates as necessary to obtain these services.

Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

Other Disclosures and Uses

To Your Family and Friends: We must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only if you agree that we may do so.

Persons Involved In Care: We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of health information.

Marketing Health-Related Services: We will not use your health information for marketing communications without your written authorization.

Required by Law: We may use or disclose your health information when we are required to do so by law.

Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmate or patient under certain circumstances.

Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, text messages, e-mail messages, postcards, or letters).

Your Rights

Access: You have the right to look at or get copies of your health information, with limited exceptions. You may request that we provide copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. (You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time. You may also request access by sending us a letter to the address at the end of this Notice. If you request copies, we will charge you $1.00 for each page, $25.00 per hour for staff time to locate and copy your health information, and postage if you want the copies mailed to you. If you request an alternative format, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.)

Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes, other than treatment, payment, healthcare operations and certain other activities, for the last 6 years, but not before April 14, 2003. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.

Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).

Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. {You must make your request in writing.} Your request must specify the alternative means or location, and provide satisfactory explanation how payments will be handled under the alternative means or location you request.

Amendment: You have the right to request that we amend your health information. (Your request must be in writing, and it must explain why the information should be amended.) We may deny your request under certain circumstances.

Electronic Notice: If you receive this Notice on our Web site or by electronic mail (e-mail), you are entitled to receive this Notice in written form.

Complaints

Complaints about this Notice of Privacy Practices or how Dr. Don Wilson ~ Orthodontics for Children & Adults handles your health information should be directed to our Privacy Official:

7250 Redwood Blvd.
Suite 107 Novato, CA 94945
Phone: (415) 878-0240
Fax: (415) 878-0242

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201

We cannot, and will not, require you to waive the right to file a formal complaint as a condition of receiving treatment with the practice.

We cannot, and will not, retaliate against you for filing a formal complaint.